Most of the time, receiving a package from Amazon is exciting stuff.
For Michael Lentini, his delivery last Saturday was a nightmare. According to his version of the story, an Amazon delivery man entered his house without permission — and wandered around the first floor before taking the elevator up to his bedroom.
Lentini says he was in the master suite of his four-story home when the elevator unexpectedly opened. “I thought it was going to be somebody I knew, and then this stranger comes in,” Lentini told Mashable.
“My mind started thinking bad thoughts. What could happen? How do I protect myself? Where the hell is my gun?” Finally, Lentini yelled at the intruder: “Get the hell out of my house!”
Lentini says he called Amazon Logistics following the incident, and was assured that it wouldn’t happen again. Alas, it did. The very next day, yet another delivery person entered Lentini’s house, and stood in the entryway for around eight minutes.
Lentini, prompted by the screams of his girlfriend, attempted to take the elevator down to the ground floor to usher the stranger out, but before he could do so, “I looked out the window, and he was getting into his car.”
Amazon told WFLA that its delivery people could have confused Lentini’s large house for an apartment building. Lentini disputed this, claiming that the signage on his house makes it clear that it is, indeed, a house. Lentini’s house is also under construction, meaning a worker could have sent the delivery people in.
But what’s more frightening is that Lentini insists he’s not the only customer in his area — one in which doors are commonly left unlocked — who has faced Amazon workers entering a home without expressed permission. Lentini claims that a police officer he worked with after the incident recently had an Amazon package delivered to his basement.
A homeowner in Bradenton, Fla. reported Monday that an Amazon deliveryperson entered his home without permission, setting off the alarm and leaving the door unlocked. A woman in Scotland had a package delivered directly to her living room sofa last July, even though all of her doors were locked. And last November, an Everett, Wash. couple witnessed (via security footage) a delivery driver stealing a UPS package off their porch after delivering one from Amazon.
Such mistakes could all be due to confusion on the part of individual drivers, but Lentini thinks it’s the company’s problem. “It’s a program that they need to get their arms around and get people trained,” said Lentini of Amazon Flex, the company’s Uber-like service that lets contractors deliver packages for supplemental income. “And hopefully they’ll speak English,” he said of the delivery people.
Amazon declined to comment on the training of its delivery drivers, though it claims they all know not to enter customers’ homes. A training video instructs Amazon delivery drivers to leave packages in a “safe place protected from weather and not visible from the street.” Drivers are told to call a recipient if they can’t find a safe place for their package, and not to deliver the package if they can’t reach the customer. Drivers are not explicitly forbidden from entering customers’ homes.
“We have worked directly with the customer to investigate and will be addressing any findings with the delivery personnel,” an Amazon spokesperson told Mashable in a statement.
And Lentini has been removed from the list of customers who receive deliveries from Amazon directly; he’ll be using UPS and FedEx from now on.