As part of Twitter’s efforts to rid its platform of abuse and hate, the company is teaming up with researchers Susan Benesch, a faculty associate at the Berkman Klein Center for Internet & Society at Harvard University, and J. Nathan Matias, a post-doc research associate at Princeton University, to study online abuse. Today, Twitter is going to start testing an idea that if it shows people its rules, behavior will improve.
“In an experiment starting today, Twitter is publicizing its rules, to test whether this improves civility,” Benesch and Matias wrote on Medium. “We proposed this idea to Twitter and designed an experiment to evaluate it.”
The idea is that by showing people the rules, their behavior will improve on the platform. The researchers point to evidence of when institutions clearly publish rules, people are more likely to follow them.